Privacy Policy

Effective Date: 01/12/2024

Keynan Care is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws, including the National Disability Insurance Scheme (NDIS) rules and regulations.

By accessing our services, including our nursing and support services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to deliver high-quality nursing and support services to NDIS participants. The types of personal information we collect include:

• Personal identification details (e.g., name, address, date of birth)
• Health and medical information (e.g., health conditions, medical history, treatment plans)
• NDIS-related information (e.g., NDIS participant details, funding information)
• Emergency contact details
• Payment and billing details (e.g., bank account information, invoices)
• Demographic information (e.g., gender, language preference)

We may collect this information directly from you, your representatives, or third parties such as healthcare professionals involved in your care.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage nursing and support services under the NDIS
• To communicate with you about your care and services
• To assess your eligibility and needs for services
• To comply with legal, regulatory, and funding requirements under the NDIS
• To process payments and handle billing matters
• To improve our services and perform quality assurance activities
• To respond to inquiries, concerns, or complaints

3. How We Share Your Information

We may disclose your personal information to third parties in certain circumstances, including:

• NDIS-related services: Sharing information with NDIS planners, coordinators, or other service providers as necessary to deliver your services.
• Healthcare providers: Sharing information with doctors, nurses, and other healthcare professionals involved in your care.
• Third-party service providers: Engaging contractors, technology providers, and other service providers who assist us in providing services (e.g., IT support, billing, or payment processing).
• Legal and regulatory authorities: If required by law, we may disclose your information to comply with legal obligations or government regulations.

We will only share your personal information when it is necessary to provide our services or as required by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement physical, electronic, and procedural safeguards to secure your information, including encrypted storage and access controls.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe that the information is incorrect, you may request corrections. To request access or corrections, please contact us using the details provided below.

6. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law or regulation. Once your information is no longer required, we will securely dispose of it.

7. Cookies and Website Tracking

If you use our website, we may use cookies or other tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie settings through your browser settings.

8. Your Privacy Rights

You have certain rights regarding your personal information, including:

• The right to access and correct your personal information.
• The right to request that we delete or restrict the processing of your information (in certain circumstances).
• The right to withdraw your consent for the collection and use of your personal information (where applicable).

For more information on your rights or to make a request, please contact us at the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website and indicate the effective date of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Keynan Care
Thomasworsley@keynancare.com.au
keynancare.com.au